Frequently asked questions

Are these documents in force?

Not yet. Every document here is awaiting review by counsel and is not in force until that review completes and we say so on this page.

Which documents apply to me?

Everyone: the Terms of Service, the Acceptable Use Policy and the Privacy Policy. Developers who buy Credits: also the Payments, Wallet and Refund Terms, and the Data Processing Addendum when tool calls carry personal data. Creators who publish tools: also the Creator Agreement.

Can I get a refund of unused Credits?

If you bought Credits by mistake, you may ask for a refund of unused Credits from a purchase made within the last 30 days by writing to contact@nexus402.dev. Credits already spent on tool calls are not refundable, with the exceptions in section 5 of the Payments, Wallet and Refund Terms.

Am I charged when a call fails?

A call refused for an insufficient balance or spend cap is not charged. A 402, 429 or 503 is never billed, and a tool that fails before delivering anything is refunded automatically. Once a response has started streaming, the charge stands. See When you are charged.

Who processes data on your behalf?

The providers we use are listed in Subprocessors on this page.

Do you use tracking cookies?

No. We use only the cookies needed to keep you signed in and to protect sign-in and forms, and we run no analytics or advertising scripts. See the Cookie and Local Storage Notice.

How will I know when the terms change?

For material changes we give at least 30 days' notice by email and in the console before they take effect, and the updated document shows a new effective date (Terms of Service, section 20).

How do I contact you about a legal or privacy matter?

Legal notices: mail@nexus402.dev. Privacy requests: privacy@nexus402.dev. Phone: +977 9765009885 / +977 9806763754. To report a tool, a key or content, email report@nexus402.dev or use the report form.